Someone had to do it, but I didn't expect Taiwan to be that country. Taipei Government he asked companies Apple and Google to introduce a system by which to offer money back to customers dissatisfied with the applications bought from the App Store and Android Market. The government of Taiwan asks the companies to offer the money back to those who are dissatisfied within a maximum of 7 days, and if the 2 companies do not comply with the decision, they will probably be fined. The idea of "money back guarantee" is old and widely practiced in the USA, but Apple refuses to offer it in the App Store, where many people could ask for their money back due to the poor quality of the applications.
An official said the lack of a return and refund mechanism violated the Consumer Protection Act. In an example of the problem the city government is trying to prevent, Yeh cited a case of software bought on the Apple Store on Thursday that did not work, but left the buyer without recourse.
I doubt that a government like the one in Taiwan could convince Apple to take such a measure, but if the governments of other European countries did the same, then the company would seriously consider changing its attitude. Offering the possibility to ask for money back on a purchased product is normal, but for applications the situation is much more difficult. The game producers would hardly be convinced to give their money back after a week to the people who bought their games, considering that during that period of time a game could be played to the end and the person could get fed up with it. The initiative is good, but without the support of important countries it will not be successful.
