The Asians do what the Europeans or the Americans don't have the courage to do, more precisely they manage to force Apple to change its policies regarding its iDevices. After the change implemented in Taiwan App Store which allows users to return applications after a maximum of 7 days from purchase, South Korea forces Apple to stop offering refurbished terminals under warranty. The Koreans claim that the national legislation clearly states that all customers have the right to receive a new phone, a repair or the money back on the broken terminal brought under warranty within a maximum of 30 days from the purchase, but the Apple company offered repaired terminals instead.
Korean iPhone buyers have complained that Apple only gives refurbished devices with used parts when there are problems with the product, even though its service warranty states customers can get refunds, new phones or free repairs, the commission said. Under the revision, consumers have the right to choose between the options, the regulator said.
Although these rules only apply to terminals returned to service within a maximum of one month after purchase, Apple refuses to comply with the law, so that a government agency forced the Cupertino company to change its warranty policy. Any iPhone terminal purchased from now on in South Korea will be exchanged for a new one if it is returned with defects within a maximum of one month from the purchase, this being the first time that Apple has changed something in its policy to pressure from a government agency.
Unfortunately in Europe no one takes a stand against the company to force it to offer a 2-year warranty for its products or to force it to give us the opportunity to ask for the return of the applications.
