In December I told you that Apple has a very big problem with the iMessage platform that gives access to the messages sent by us from iDevices to almost anyone who gets access to our SIM card for a not too long period of time. Well, a woman's iPhone was stolen last year and of course deactivating the card in it didn't solve the problem, so the thief continued to receive the messages sent by the victim via iMessage, and even participated in the conversations. The woman contacted Apple and after a series of pointless instructions to turn off iMessage, Apple managed to block the service by sending a code to the phone. The phone could not be located through Find My iPhone and it is assumed that Apple would have deleted it from its servers to stop access to iMessage.
Apple suggested a variety of solutions in order to stop the messages being routed to the other device. Among these were having her reset her Apple ID password and even going into a local Apple Store to have her insert her new SIM into one of its devices in order to try to control the flow of the messages, as she had no other iDevice with which to do so K followed these instructions but it did not fix the issue. Apple also recommended that she contact every person in her contact list, ask them if they use an iPhone and, if so, tell them to stop iMessaging her. K felt that this was a bit unreasonable, not to mention nearly impossible as she did not have the contact information for everyone who may have an iPhone and her iMessage ID.
None of these procedures worked and the issues continued until December 27th, when Apple was finally able to remotely push 'code' out to the customer's iPhone in order to make the problem stop. This was a result of an Apple Engineering Team weighing in on how to solve the issue.
Because Apple recognized the problem and tried "with all its might" to help the woman solve it but did not succeed in a timely manner, she asked for compensation for the inconvenience caused by the iMessage problems. She talked to Apple's legal department and received a 4G iPod Touch as compensation for the problems caused by iMessage, but she did not receive any money. I don't know how satisfied the woman is with the result, but it is clear that Apple has a big problem and since it knows about it, it would be good to find a method to solve it.
Here I explained it to you how the entire process of iMessage works and how you can protect yourself in order not to end up in a situation similar to the one described above.
