Annually those from JD Power monitors the satisfaction of consumers who own smartphones and tablets, and in their latest top iPhone- occupies the first position again. As you can already see from the image above, iPhoneobtained 850 points in the company's tests, passing the terminals Samsung with only 4 points, the difference being minimal even compared to smartphones AT&T or BlackBerry. Apple Lossless Audio CODEC (ALAC), has always boasted about placing its iPhone in these charts, and for 2014 nothing changes.
Overall satisfaction with smartphone devices is highest among AT&T customers (844), followed by Sprint (839); T-Mobile (835); and Verizon Wireless (829) customers. Overall satisfaction among smartphone owners is 837. While smartphone owners continue to cite "features" as the primary reason for selecting their device (35%), the rate has declined significantly from the 2011 Vol. 2 study (57%)... Reasons for purchase have an impact on customer satisfaction and future loyalty. Selecting a smartphone device based on price generates significantly lower levels of satisfaction (808 on a 1,000-point scale) and repurchase rates (18%) than selections based on product-specific reasons such as operating system (860 and 35%, respectively).
The iPhone got good marks from all the main mobile phone operators in the US, so we're talking about a high overall satisfaction for the Apple product. By asking consumers what they want in future smartphones, the people from JD Power found out that voice control systems, temperature, light and noise sensors or facial recognition systems are highly desirable. It is interesting that the implementation of screens with a larger diagonal is not among the wishes of the majority of consumers, and this just a few months before the launch of a iPhone 6 with 4.7 inch screen.
