In a press conference organized just a few dozen minutes ago, the Samsung company officially announced the withdrawal of the Galaxy Note 7. Samsung representatives confirmed the fact that the problems with exploding batteries motivated this withdrawal from sale of the terminals and a recall in warehouses of partners' stocks.
Samsung confirms that 35 cases of exploding Samsung Galaxy Note 7 batteries have been registered so far, although officially we only knew about two. Faced with such a large number of terminals with problems, Samsung investigated the problem and came to the conclusion that 0.01% of its terminals have defective batteries and must be replaced.
Samsung says that the problem lies with the Galaxy Note 7 batteries and not with the internal circuits through which the electricity passes before reaching the respective batteries. Considering that only the batteries have problems, those from Samsung will replace free of charge these batteries that have manufacturing problems, but only for the terminals for which defects were found.
Customer safety comes first
According to those from Samsung, this problem would affect only 42.000 of the terminals that would reach users, so the number is substantial. Even so, it seems that any kind of chargers can be used to charge the Galaxy Note 7, the problem being only the batteries, so even the original chargers would affect it.
We're talking about a first in the smartphone world, this being the biggest smartphone recall ever announced, Samsung still making the right decision. Although never in history has it happened that a smartphone manufacturer recalls so many units due to battery problems, customer safety comes first.
Samsung has not yet said how many units of the Galaxy Note 7 have been removed from sale, but we are probably talking about 10-20 million, including those already sold. Samsung is currently preparing replacement terminals, and users who bought devices with problems will receive a new one, but with batteries that are not defective.
It seems that it will take about 2 weeks for the new units to reach Samsung partners around the world, so during this time users will have to live with these little bombs. Unfortunately, this problem comes even when Samsung is recording very good sales with the Galaxy Note 7 series, but it is unlikely that they will return to the same level.
Basically, Samsung "shot itself in the foot", as the Americans say, or rather "was shot" by a partner that had production problems. At the moment it seems that the iPhone 7 could be the smartphone of the fall because the Galaxy Note 7 definitely scared a lot of people with these problems.
