Just a few days after the first Galaxy Note 7 with new batteries began to reach customers, they began to complain on social networks because of the fact that they are defective. More precisely, they would overheat during charging, and in some cases they would discharge while charging, a completely undesirable situation for any of the customers.
Samsung said that the new Galaxy Note 7 models can be used by customers without fear, but it seems that the new batteries implemented are not that good either. Multiple reports of this kind have already been made to Samsung, so now the Koreans are investigating the problem to discover its source.
So far users in the US and South Korea have reported these issues, so they seem to be real and don't seem to be limited to just the country native of Samsung, as it was initially thought. In this idea, there is a possibility that Samsung may have mistakenly repaired the defect in the Galaxy Note 7, recognizing that one of the replaced units has problems, replacing it again.
Although for now it seems that we are not talking about a danger to the health of users, or the integrity of their assets, we could talk about Samsung's incompetence. More precisely, the incompetence to solve a problem that put the lives of many people in danger, and this will affect the image of the company even more seriously, after the whole scandal of this month.
"Samsung Electronics Co., grappling with a massive recall of its premium Galaxy Note 7 smartphone, said it is looking into consumer complaints in the US and its home market that some of its replacement phones are overheating. In several cases reported in the US and in South Korea, consumers who received a replacement smartphone said that the new device was too hot to place next to the ear during a phone call."
