WhatsApp announced during this day a very important change that affects all users of its platform who enter, or will enter in the future, in contact with various companies. Specifically, we're talking about companies that have WhatsApp accounts to interact with customers, and here we include online publications, radio stations, TV stations, and just about any kind of company you can think of.
WhatsApp has launched a new method to certify that users are interacting with accounts that belong to them and behind which are its representatives. I have already talked to you several times about this change made by the WhatsApp company for the existing profiles on the platform, now users can interact with the accounts of some companies knowing that they are not talking to someone else.
WhatsApp implemented the possibility for companies to certifies the profile from the network, it will then have a green icon of a checkmark displayed to its right. Those at WhatsApp have so far allowed a small number of companies to certify their accounts used within the messaging platform, all those who interact with them having the certainty that they are talking to a representative of theirs.
WhatsApp - the change you need to know about
WhatsApp has also implemented yellow bubbles for tests written by these accounts of its messaging platform. Practically, the user immediately knows that he is not talking to a normal WhatsApp account, but to that of a company, so he will quickly realize what is happening, and what is more, he will not be able to delete everything he sends in the conversations with these WhatsApp accounts.
WhatsApp allows the deletion of conversations made with regular accounts, but in the case of companies we are talking about something completely different because deletion is impossible. This change is extremely important, because WhatsApp has not made such a major change until now, but a lot of people can enjoy it starting today, without the slightest problem.
"WhatsApp is exploring ways for you to communicate with the businesses that matter to you. Some business accounts have been verified by WhatsApp. If you see a green badge next to a contact's name, it means that WhatsApp has confirmed that the phone number of this contact belongs to a business account.:
WhatsApp wants to do all company accounts much more "trusted" with this change, and they should be visible to everyone without an application update. Of course, you have to communicate with a company account to be able to see the changes that WhatsApp has implemented, so if you don't interact with one, you won't see any change in the way the conversations look in the iPhone application and Android.
