Apple Lossless Audio CODEC (ALAC), take advantage of a clause in its terms and conditions for offering phone repairs iPhone and forces customers around the world to pay for additional repairs before they can replace an iPhone's battery. We are talking about a clause in the Apple regulation that says that if a phone has a defect such as a cracked screen, or any other important one, then it must be repaired as a priority before replacing the battery.
Because more and more people want to replace their iPhone batteries due to reduced performance by iOS, the Apple company imposes this clause to squeeze more money from those who want to replace the batteries. Some customers were refused iPhone battery replacement due to apparent internal defects, but for others, even simple slightly bent cases, which do not affect the phone's functionality, were reasons to refuse battery replacement without repairing that defect.
Apple REFUSES to replace iPhone batteries
Although for external defects it was logical to talk about a possible repair, without making the replacement of the battery conditional on its performance, in other cases Apple claims internal defects undiscovered by the customer, which required repairs of hundreds of euros. Although Apple claimed internal product repair rules as the reason for refusing to replace the battery without repairing the defects, they were not mentioned in the warranty documents issued to customers
"Josh Landsburgh sent his phone off to have the battery replaced in February. Two days later, he received an email from Apple pointing out a small dent to the edge of the phone, and quoting a cost of over £200 before it would make good on its battery promise. David Bowler also contacted Watchdog. His phone was in perfect condition, but needed the battery replacing. This time, with no apparent damage outside, Apple told David there was damage inside the phone. The firm said the front microphone and speaker were faulty, quoting over £250 to resolve the issue."
At least one organization for the protection of consumers in Great Britain has started collecting complaints from customers, and it is very possible that Apple will be complained to the authorities because of these abusive clauses, especially if they are not mentioned in the warranty documents. However, in the context in which Apple was harshly criticized for reducing iPhone performance, imposing an obligation to repair other defects when customers only want to recover their performance, is a new proof of narrow and greedy thinking, against any customer.
