Banca Transilvania he made a very important announcement for all his clients in Romania, and unfortunately it comes at a time when the Coronavirus forces many people to avoid traveling outside their homes. Banca Transilvania has repeatedly asked its customers to avoid coming to its agencies, unless absolutely necessary, and to use online or telephone services to obtain information, or ask for help if they need to do something.
Banca Transilvania however, it comes with bad news, and this is because the type of waiting for answering telephone calls made to its call center has increased substantially, so the calls will be answered more difficult. Since Banca Transilvania came up with this announcement, it is clear that the problem is a serious one, otherwise it would not have published a message acknowledging the fact that calls are being taken much more difficult than normal, but it also offers an explanation for the situation .
Banca Transilvania: IMPORTANT NOTICE for Customers
Banca Transilvania says that a large number of customers call his call center to discuss the postponement of loan installments, and this is probably because many people want to find out accurate information over the phone. Considering that we are talking about financial information, which can seriously affect the future of many people, it is easy to understand why people want to find out directly from the operators of Banca Transilvania information regarding the postponement of loan installments.
"Dear customers, We just wanted to tell you that we know that the waiting time in the call center has increased. A large number of customers call us to discuss deferring installments – and we understand. We are all in this context, it is a difficult time, but we assure you that we are doing everything we can: we have online flow, we have increased the number of colleagues in the call center. We are with you."
Banca Transilvania says that he has increased the number of operators who answer phone calls from call centers, but also that they also answer online to the questions that citizens have. This should further reduce the response times for phone calls made by Banca Transilvania customers, or by those who ask for help online, but of course you still have to clarify when you try to get in touch with the bank to ask for information.
Banca Transilvania it is not the only bank where customers call in large numbers to find out information about the postponement of loan installments, so the situation is most likely similar at other banks.
