BRD Romania comes today with a message that is more of a warning for its clients from all over the country, and this is because the situation we are in has greatly complicated the lives of many people. More precisely, those from BRD Romania say that the number of calls received in its call centers increased by 133% compared to the same period last year, so we are talking about more than a simple doubling, and this is something that was expected now .
BRD Romania says that he had 14.500 calls received in a single day by those who work as operators in these call centers, the figure being a huge one, regardless of the company. The very large number of calls that BRD Romania registers should warn customers that if they have a problem, and need to call to ask for help, it is very possible that they will have to wait a long period of time until to be taken over.
BRD Romania: IMPORTANT WARNING for ALL Customers
BRD Romania he also says that he brought in his call centers including employees from the agencies to be able to deal with the very large number of calls, which is still good news. There is a chance that the people from the agencies, who constantly deal with loans, sometimes know more than those who answer you in the call center, but of course everything depends on the situation, on the situation, and it is not always mandatory that this be the rule, but only the exception.
This period is different for all of us. The number of calls received by the Contact Center team increased by…
Published by BRD Groupe Societe Generale pe Wednesday, April 22, 2020
BRD Romania it is not the only bank where problems of this kind are registered at the moment, and this is because last week I saw similar announcements made by other banks as well. The reality is that people's desire to benefit as quickly as possible from the provisions of the emergency ordinance regarding the postponement of loan installments has upset the activity of the banks' call centers, and BRD Romania confirms that the situation is identical to it.
BRD Romania she will try to take all the calls that come to her, and to solve the problems of all the clients, but it remains to be seen to what extent she will succeed in doing this.
