Orange, Vodafone, DIGI Mobil, Telekom are at the center of an official announcement made by the National Authority for Administration and Regulation in Communications (ANCOM), which placed a special emphasis on transparency and consumer control over telephone services and internet access.
Orange, Vodafone, DIGI Mobil, Telekom have, by ANCOM, the customers targeted by an official announcement regarding the measures by which they can ensure effective monitoring of the consumption of electronic services, establishing a consumption limit of 50 EUR/250 RON (without VAT) over the subscription value, upon reaching which providers are obliged to inform consumers.
Orange, Vodafone, DIGI Mobil, Telekom have implemented these measures to support users, at ANCOM's requests in the past, giving them the opportunity to track the consumption of contracted services in real time and to be informed when additional costs reach the established threshold. Through this policy, ANCOM aims to reduce unpleasant surprises related to excessive billing and encourages better management of personal or business finances.
Orange, Vodafone, DIGI Mobil, Telekom: THE OBLIGATION that ANCOM brings to the ATTENTION of Millions of Romanians
Orange, Vodafone, Telekom and DIGI Mobil, the main telecommunications operators in Romania, have already expressed their commitment to comply with the obligations imposed by ANCOM. These companies must provide consumers with tools and applications through which they can check the level of consumption at any time and receive proactive notifications, thus facilitating a stricter control over spending.
Orange, Vodafone, DIGI Mobil, Telekom, in the case of postpaid services, the specifics of prepaid cards already offer a form of implicit control, payments being made in advance. However, for postpaid services, informing when the 50 EUR/250 RON limit is reached is an obligation of operators to protect consumers against unexpected costs, especially when they include accessing value-added services.
Orange, Vodafone, DIGI Mobil, Telekom do not limit themselves to only complying with these minimum requirements, but aim to offer their customers as pleasant an experience as possible. For example, through dedicated mobile applications, users can manage active services, opt for more advantageous tariff plans or activate various options and additional packages, while also having the possibility to expressly renounce information about the consumption limit.
Consumers, including micro-enterprises, small businesses and non-profit organizations, have the right to be protected against unplanned costs by having the option of full transparency in electronic communications services.
