PPC Romania, announces to customers from various corners of the country, about an extremely serious decision, and this is because it has been decided that all PPC Energie stores will be closed on Thursday, May 1, 2025, and Friday, May 2, 2025, on the occasion of May 1, a legal holiday. The exception is the store in Galeriile Titan in Bucharest, which will maintain its usual schedule, offering customers access to all supply and information services.
PPC Romania says that the store located in Iulius Mall Timișoara will remain closed on Saturday, May 3, 2025, following the same special schedule applied during the May 1 holidays. Thus, customers in Timișoara are invited to plan their visits in advance, and for the fastest updates regarding the operating schedule, the official PPC Romania website or the myPPC application can be accessed.
PPC Romania also explains that on May 1, the PPC Energie call-center service will be available exclusively in the automated system. Customers will be able to submit their consumption index, check details about the bill and balance, using the automated interface. The normal operating schedule of the call-center will resume on May 2, from Monday to Friday, between 8:00 and 20:00, except for public holidays.
For the transmission of the electricity or gas index, PPC Romania provides the "Index" section within the myPPC application and the dedicated online portal, on the company's website. In addition, customers can use the free phone numbers 0800 07 07 01 and 0800.07.08.09, specific to the type of contract, or they can call the normal rate number 021.9977, within the interval established on the invoice for remote reading.
PPC Romania Informs about the LAST MINUTE Decision that will Affect Customers Across the Country
To get in direct contact with a PPC Romania consultant, customers can call the number 021.9977, valid from Romania and abroad. During regular hours, Monday–Friday, 8:00–20:00, this line provides detailed information about the contract, invoices, balance, as well as the option to activate the electronic invoice service and other facilities offered by PPC Romania.
PPC Romania, regarding payment methods, facilitates various options: online by direct debit, bank transfer or directly from the myPPC application. For those who prefer to pay in cash, there are self-pay machines in PPC Energie stores in Bucharest and in the counties of Arad, Caraș-Severin, Călărași, Constanța, Giurgiu, Hunedoara, Ialomița, Ilfov, Timiș and Tulcea, as well as in the Profi, Auchan, Mega Image, Carrefour and Kaufland chains.
Customers who choose to pay by card will find POS payment solutions in most PPC Energie stores, ensuring speed and security. During the legal holidays, PPC Romania recommends using digital platforms and self-service channels to avoid travel and to benefit from comfort, efficiency and permanent access to PPC Energie services.
PPC Romania, for real-time updated information, encourages downloading the myPPC application and constantly consulting the online support sections. Thus, users can submit the index, manage invoices and balance, activate electronic services and benefit from personalized notifications, without waiting for the reopening of physical stores.
PPC Romania emphasizes its commitment to providing services tailored to customer needs and recalls that most operations can be performed online or by phone. In this context, the May 1st holiday period becomes an opportunity to explore and adopt the digital solutions made available by PPC Energie, ensuring continuity of access to energy services.
