An iPhone 4 owner posted a video clip on YouTube demonstrating the problems with the iPhone 4 signal, a video clip that was apparently watched by someone important within the company since the owner was contacted by Apple and explained to him the fact that the problems with the signal do not actually constitute problems in the view of those from Apple, being then asked not to post such films on YouTube.
After being contacted by Apple and "asked" to stop posting such videos on the Internet, the user sent an e-mail to an Apple engineer and to Steve Jobs. Steve Jobs replied directly to the e-mail and you can find the conversation below. The short and "bold" answers are from Steve Jobs.[Apple engineer name redacted],
When we spoke, would you not tell me that there is a fix for this phone?
A friend just sent me this: http://www.boygeniusreport.com/2010/06/29/leaked-apples-internal-iphone-4-antenna-troubleshooting-procedures/
I assume there is no fix then. If this is legit, I have lost all respect for apple and just want to go back to Verizon and get a nice Android phone. And don't tell me they have the same issues, all our co-workers with Androids are just mocking us right now…. "Hey, I'm going to go to the basement and continue my call. You can use my office on the 2nd floor so you can get a signal". You are going to kill your brand over one product. Apple is coming off arrogant and rude. If there is no fix just tell people so they can return their phones. We have work to do. I have bought just about every apple product made in the last 20 years and this is the 1st time I am ashamed to be a MAC fan.
This is just sickening,
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No, you are getting all worked up over a few days of rumours. Calm down.
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I am really insulted... "Calm down".... "rumors"... What arrogance. This will be marked as the begging of the end of Apple. Seriously, DO THE RIGHT THING. I just had dinner with 3 people who had iPhone 4s, we all can't make calls without dropping. There are no rumors it is reality.
-Stop with jackass comments. I have had every iPhone made. They all had a bad signal but this is the much worse X3. The whole country is in a "low signal strength" in reality... all but apple campus and your house it seems? AT&T maps are a joke. I have "excellent" to "good" coverage and on my iPhone 1, iPhone 3G, and my iPhone 3Gs, I could at least make a telephone call. After all, it is a phone. Iphone 4…. 5 bars….. touch the phone… ZERO bars call drops.
Steve. IT DOES NOT WORK! Geezzz I hope this is not really you. Are we on a different MHz? I have yet to see an iPhone [4] work in Richmond when you hold it in your hand. It is not "isolated". I was a big fan. But I am done.
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You may be working from bad data. Not your fault. Stay tuned. We are working on it.
Retire, relax, enjoy your family. It's just a phone. Not worth it.
My opinion is that Steve Jobs/Apple are looking at this whole situation too lightly and in the end they will have a lot to lose if they don't solve the problem quickly.
UPDATED : The conversation could be fake, find more details here.
