iPhone 6 and 6 iPhone Plus bends, we all know this, and even the new developer of the the iDevice.ro application, its terminal bending during normal use, and in the image above you can see what the device looks like. Although the company Apple Lossless Audio CODEC (ALAC), refuses to publicly admit that its new smartphones have a problem with the case structure, users who have taken these problematic units to Apple Store they received free replacement units if they had no obvious signs of forced bending.
Even though the practice should be similar in our country, the developer of the new iDevice.ro application had the displeasure of learning that an authorized Apple service refused to change his terminal saying that it presents traces of improper use. terminal iPhone 6 bent it was originally sent to Depanero for resolution and I recommend you not to do that as they are not Apple authorized service and cannot help you directly, they will then send it back to Cordon Electronics. Cordon is authorized to repair Apple products under warranty, and in this case they refused warranty replacement claiming that Apple refused to receive the terminal.
Hello,
Regarding your request, we inform you that the diagnosis was carried out in the service center authorized by the manufacturer Cordon Electronics.
We would like to inform you in this way that the product handed in for service and registered with file XXXXXXX has been checked and it has been found that it shows improper use.
Repair is possible only in the post-warranty regime.
The price for the repair is 1480 RON (VAT included) and consists in replacing the terminal. After the replacement, a 3-month warranty is offered.
Also, we inform you that the Depanero service is an intermediary in the service relationship, which ensures the receipt of the product from the buyer and the solution of the claimed defect, covered by the warranty, in the authorized service center.
In accordance with the conditions mentioned in the warranty certificate as well as those mentioned above, if you do not agree with the repair at a cost, the equipment will be returned with the status: "Refused Warranty".
We are waiting for an answer in which you communicate your decision by replying to this e-mail.
Above you have the email received from Depanero, asking for a price of 1500 LEI for replacing the terminal and reducing the warranty period to only 3 months, the last part being strange, considering that a new terminal is being offered. In any case, the decision to refuse to change a bent iPhone 6 terminal it is not similar to Apple's practice abroad, and this is surprising. If Apple changes the terminals with this problem in Apple Stores, then the same should happen in Romania, and my hypothesis takes into account the fact that the terminal was not intentionally bent.
What do you think about the way the problem was handled by the authorized Apple service?
