BCR Romania he made a very important announcement for his clients just a few hours ago, and this shows us that things are far from being simplified in our country. Those from BCR Romania have published a message informing Romanian clients that they receive 16.000 calls daily through the Contact Center they have opened for all those who need help during this period with various existing problems .
BCR Romania says that these 16.000 phone calls received daily add up to over 50.000 minutes in which its operators sit to talk to all customers who have problems. This means that, on average, each customer keeps an operator from the BCR Romania Contact Center occupied for more than 3 minutes, but it is possible that the waiting period to have a call answered is much longer than this average per call .
BCR Romania: Customers Affected by an IMPORTANT Bank Announcement
BCR Romania is as affected as the other banks in Romania in terms of the very large number of calls coming from customers who are eager to find out information about the postponement of loan installments. This was the main reason why the daily number of calls that BCR Romania, and other banks in Romania, recorded during this period increased substantially, and you can see how many people are calling.
Our Contact Center colleagues take over 16.000 calls a day. We spend over 50.000 minutes on calls…
Published by BCR pe Thursday, May 14, 2020
BCR Romania the number of employees working at its Contact Center has more than likely increased to cover this increase in calls made constantly by various people. At some banks in April there were days when there was a waiting period of about an hour to be able to talk to a representative, but at BCR Romania this is not the case at the moment because, as you can see, there are many operators to take the calls.
BCR Romania has approved many requests for the postponement of loan installments, and will continue to do so because there are many Romanians who need help during this period.
