BANK Transilvania surprises its customers from all over Romania with an amazing announcement, one that still shows us how far it has come in terms of even offering banking services in the age of technology. Those from BANCA Transilvania bring to the attention of customers from all over Romania the fact that they have at their disposal no less than 6 chatbots that they can use to obtain various information they need, and possibly solve some urgent problems.
BANK Transilvania says that these 6 chatbots, some available for employees and others for customers, have provided 20 million answers to people's questions, an impressive number that shows us how useful they are. BANCA Transilvania thought of these chatbots to help people quickly find information, both internally and externally, and to reduce the congestion of the customer relations service, especially in the first part of the year.
BANCA Transilvania: AMAZING announcement for Romanian Customers
BANK Transilvania has 6 chatbots named Livia, Raul, Ino, Aida, the same bot with a different purpose, and David, the first 3 being dedicated to helping customers, while the last 3 are thought to help bank employees. For each of these chatbots, those from BANCA Transilvania also presented some figures regarding the "savings" in time, or money, both for the institution and for customers, by simply using them instead of going to a branch, or use customer relations services.
What is the story of Raul and Livia, c̶o̶l̶e̶g̶i̶i̶ BT chatbots? 😊 What do they help you with in real time? We tell you everything in the #WhitePaper 👉 bit.ly/35O8mnO
Published by Banca Transilvania pe Monday, September 21, 2020
BANK Transilvania has very seriously entered the era of technology with these digital robots that it already has active for both clients and employees, and this is a very good thing because it shows us that services of this kind can be offered in Romania as well. BANCA Transilvania is not the only bank where chatbots are available, nor is it the only company with millions of customers in Romania that has such a thing, but it still proves that they are very useful.
BANK Transilvania invested serious sums to create this brigade of chatbots, and will definitely invest more so that they remain functional, and help clients from all over Romania to solve their problems.
