RCS & RDS, the largest Romanian telecommunications group in Romania, has millions of customers throughout the country, and an official announcement for all of them comes with very good news that even those who do not use its services should know about . According to the official information published by ANCOM, during 2021 the number of complaints registered for RCS & RDS customers decreased when it comes to the services they benefit from.
RCS & RDS has many clients in Romania, and a vast infrastructure for fixed internet services that covers tens of thousands of kilometers of optical fiber, and not only that, so it is expected that there will be problems, but their number is decreasing. According to the official data published by the Romanian authorities, in the case of those from RCS & RDS, there is a decrease in the number of customer complaints for both semesters of 2021.
RCS & RDS: IMPORTANT Official Announcement with Good News for Romanian Customers
RCS & RDS register a percentage decrease of less than 10% in the number of complaints per 1000 connections, and even if we are talking about a small number in percentages, in absolute numbers we are talking about a very large number of negative complaints for the company. Reducing the number of complaints is an objective that not only RCS & RDS, but also the other telecommunication service providers in Romania had, and all of them registered fewer complaints.
RCS & RDS is not even the company with the most complaints, according to ANCOM, even if it is the undisputed leader on the market of fixed internet services, with over 50% of the number of customers, but those from Nextgen had the most complaints both in 2020, as well as in 2021. You already know that RCS & RDS invests substantial amounts in improving its mobile internet infrastructure, having some of the best services of this kind in Romania.
RCS & RDS will most likely continue to try to offer its customers improvements for fixed internet services in Romania, and since it has greater competition from Orange, it will probably try to improve their quality over time.
