Engie has very important information for Romanian customers from all over the country who use its services, the company supplying natural gas and electricity to millions of people, and now we are talking about information related to the bills that those who I use the services.
Engie talks below about what we must do when we do not receive an invoice that was sent to us in physical format by the company in Romania, and this is because if you do not receive the invoice in electronic format, it is not excluded that sometimes that accidents occur, and that the invoice is not delivered by the Romanian Post, or the courier company.
Below are the methods by which you can ask Engie Romania for the invoice you have to pay, and which has already been issued, so you don't have to complicate things too much, multiple ways to ask for the invoice are available to us, which it's perfectly normal, in the conditions in which we want to be sure that we don't have an interrupted supply of electricity.
Engie Romania recommends us without discussion to activate the receipt of the invoice in electronic format, and this is because it will always reach us, and we can pay it online, and during this period there is also a special promotion for those who choose to receive their invoices in this way in Romania.
Physical invoices are sent through a courier partner, which is why sometimes things may not go exactly as we want. To obtain a copy of the invoice, you can access your account online or through the mobile application.
Here you will find the invoice history for the last 36 months and copies of the invoices issued in the last 12 months. In addition, you can obtain a copy of the invoice in any of the following ways: the online contact form, Call Center number 021.9366, available from Monday to Friday between 08:30 and 19:00,
ENGIE customer relations centers.
