Engie has a very important request for customers all over Romania, one that everyone who benefits from electricity and natural gas services should know about at the moment, and this is because it brings to their attention what they have to do if it happens that they receive an invoice that does not have the capped price.
Engie tells customers from all over Romania to send it a request the moment they discover that they do not benefit from price capping under the current legislation in force, the contact form on the company's website being the one through which we can make this request, and it is important to take advantage of this system.
According to those from Engie Romania, after sending this request, its employees will analyze the situation, of course if we also send them all the documents that are specified in the message below, so that the situation can be corrected, and we can benefit from the correct price for the services we ask for.
Engie Romania also explains below the fact that the price that customers in Romania benefit from is always the lowest according to the contract, or the ceilings in force, so theoretically, we should only benefit from the best possible prices, and if not, we can ask that they be applied.
Household customers will be billed at the lower of the capped price and the contract price. If, following the regularization, the amount paid is greater than 100 lei, please send us on the contact form, the copy of the identity document, the IBAN code and the name of the bank account holder for the refund of the difference.
Amounts less than 100 lei will be compensated through the following electricity bills. The final price billed by the energy suppliers will always have the lower value between the capped price mentioned above and the price in the supply contract.
