ENGIE, one of the largest companies in Romania from which Romanians receive natural gas and electricity services at the moment, informs customers from all over the country about how they should act when they have received a notice of disconnection related to non-payment of services.
ENGIE explains below the fact that in such a situation, we must contact the company through any of the methods available to us, and in any of them, we must provide proof of full payment for the services, based on the invoice that was issued by to the company for us in advance.
The explanations you can see below from ENGIE Romania are essential in order to avoid the situation in which we will have the delivery of services suspended by the company, so it is worth paying close attention to what is happening, and to confirm the payment of all invoices issued by the company over time.
ENGIE Romania tries to help Romanian customers quickly figure out what they have to do if they find themselves in a situation where they may end up having the supply of any services suspended, and this is because resuming their supply is not exactly simple, so it's good to know in advance everything that happens when the disconnection is made.
To avoid such unpleasant situations, please pay the outstanding amounts for which the disconnection notice was issued as soon as possible. Once the arrears have been paid, contact us in any of the following ways. In either situation, you will need proof of full payment of the arrears. Call us at the Call Center number 021.9366, available from Monday to Friday between 08:30 and 19:00.
Make sure you have proof of payment handy. Write to us on the online contact form, to treat your request as a priority, please choose the subject Confirmation/Proof of payment from the Payment requests category and do not forget to attach the proof of payment to your message. You can also bring proof of payment to the nearest customer service center.
