ENGIE has decided to publish for customers from all over Romania a very serious warning regarding the invoices they receive, and this because a new explanation is brought to their immediate attention regarding the differences that may appear between the payment amounts on the invoices normal and regularization ones.
ENGIE explains below that this is due to the constant non-updating of the information on the self-read consumption index, so in this situation it is very important to send the monthly consumption data to the company, so that large payment differences do not appear during regularization.
According to those from ENGIE Romania, it is necessary to modify the consumption agreement as well so that only accurate information regarding the consumption we register each month appears in it, something that can help us pay exactly what we consume, and regularization so that there are not too big differences.
ENGIE Romania has detailed explanations on its website about what the regularization invoices mean, the transmission of the self-reading index, or the consumer agreement, so it is very important to analyze them in order to always have the most accurate data about what what we have to do.
Differences can occur when you do not transmit the self-read index on a monthly basis, which reflects the consumption recorded at the place of consumption. Thus, if there are large differences between the estimated consumption and the recorded one, you can request the modification of the consumption agreement (established at the conclusion of the contract), so that it is adapted to the actual consumption at the place of consumption.
If you noticed an error in the reading of the index by the distribution operator, you can contact us through the contact form available on the website or by phone, at the Call Center number 021.9366, and we will check and remedy the situation with the distribution operator.
