DIGI RCS & RDS, Orange, Vodafone and Telekom, who have millions of customers benefiting from their services in various regions of the whole country at the moment, are targeted by ANCOM, which recently announced new regulations that bring important changes to the services of communications, including for telecom giants in Romania. These changes are intended to ensure greater transparency and promote consumer rights in the digital age.
Complete Details and Simplified Access to Information from DIGI RCS & RDS, Orange, Vodafone, Telekom
According to ANCOM, DIGI RCS & RDS, Orange, Vodafone and Telekom are now obliged to provide users with detailed invoices, upon request, regardless of their legal status or the method of payment for services (prepaid or subscription). They must be provided within a maximum of 5 working days from the registration of the request.
The essential elements to be included in itemized invoices are:
- Billing period and monthly subscription fee.
- The total amount charged, including VAT.
- Details of additional service charges and traffic.
- Information about fees for connection, installation, reconnection or disconnection, and equipment costs.
- Specifics For Various Services
DIGI RCS & RDS, Orange, Vodafone and Telekom are obliged to include this data in the invoices
ANCOM emphasizes the need to include specific details for different types of services:
- For voice, SMS and MMS communications services: full details of calls and messages, including phone number, date, time, duration and rate applied.
- For Internet access services: the date and time of the start of the data sessions, the volume of traffic consumed, the applied tariff, the traffic limit included in the subscription and the additional traffic.
- Invoice Delivery Options
DIGI RCS & RDS, Orange, Vodafone and Telekom are free to provide detailed invoices either in paper format, by letter, or electronically, by email or in the customer account. Although there is an option to charge for this service, providers are required to offer at least one free way to send itemized invoices.
In the context of the growing importance of digitization, ANCOM encourages users of DIGI RCS & RDS, Orange, Vodafone and Telekom to opt for receiving invoices in electronic format. This not only provides quick and efficient access to information, but also helps to reduce paper consumption, having a positive impact on the environment. Electronic invoices are also easy to store and manage, simplifying the process of archiving and tracking expenses.
DIGI RCS & RDS, Orange, Vodafone and Telekom are directly affected by these new regulations, which align Romania with European standards and reaffirm ANCOM's commitment to protect the interests of end users. For companies such as DIGI RCS & RDS, Orange, Vodafone and Telekom, this is an opportunity to improve their services and strengthen their relationships with customers, giving them transparent and easy access to essential information.
