A few weeks ago I told you that Apple intends to change its warranty policy for iDevices, opting for the repair of the terminals in stores/resellers' locations, instead of the complete change. The change is radical and would save up to 1 billion dollars annually for the company, and it is apparently confirmed by an email received by a Brazilian reseller of Apple products. In that alleged email, an Apple representative describes everything I have told you so far, but the veracity of the document could not be confirmed.
Apart from replacing the terminal screens iPhone along with their other components, Apple stores and resellers will also replace the tablet screens iPad. Basically, Apple aims to fix everything possible on the spot and probably replace only the devices that need complex repairs, so we will no longer receive new or refurbished iDevices if ours has a minor problem.
My name is John Meneghel, and in May I assumed responsibility for Apple Technical Assistance in Brazil. Over the next three months I aim to strengthen the relationship with our entire installed base of technicians, as well as having a structured team that supports this relationship.
There are, however, important points that I would like to clarify with this first communication. They are:
1. GSX – The correct upgrade from basic repairs and GSX. Will be provided by SPS in coming weeks in a training manual updating of repairs GSX.
2. iPad Repair – We will soon begin to repair iPad glass. Further details will be sent next week.
3. iPhone Repair – The Changing Patterns of exchange for repair within AASP will be a reality, with details of the plan to be sent in June '13.
4. iPhone – In case of repair under warranty given independently of purchase, all iPhones should be led to an AASP and not back to one carrier was bought.
5. iPhone VMI – All the iPhones to be repaired must be open and…
Apai se ducepe râpa apple ! Acesta era farmecul si se vedea ca totusi e brand care se respecta akm …
nu-i problemă că îi pune pe alții să le repare, dar trebuie să impună niște standarde, apoi date clienților, ca să știe oamenii cum trebuie să arate un iPad cu display-ul înlocuit sau un iPhone reparat..
mă refer indirect la ”meșterii” de la toate colțurile, care-ți distrug iDevice-ul, cu pretenția că ei sunt service autorizat.
Si uite asa usor usor apple intra in plutonul producatorilor de telefoane.
e, asta e chiar dezamagitor. Nu l-am schimbat niciodata insa imi placea ideea de garantie premium sa zic asa. Dar d c oare aceasta schimbare inafara economiilor deoarece ei ziceau ca iPhone este considerat “un intreg” si de aceea ti-l schimbau la orice problema.
[…] In cursul ultimelor saptamani v-am spus ca Apple pregateste cateva schimbari importante pentru sistemul de oferire a garantiei pentru iDevice-uri, iar incepand de astazi a fost implementata una dintre ele. Apple le ofera acum […]