iMessage has a big problem with message delivery if a user changes their iPhone to another mobile phone that was not manufactured by the company Apple Lossless Audio CODEC (ALAC), and this issue is the basis of a new lawsuit filed against the Cupertinos. Apple released a web utility the other day that allows disabling iMessage without a user actually having the iPhone, iPad or iPod Touch in their possession, but it comes too late to prevent the lawsuit filed by a large number of former Apple customers affected by this problem after changing their mobile phone or tablet.
In court papers, Apple said it never claimed that its iMessage service and Messages application, which ran with iOS 5, would recognize when iPhone users switched to rival devices. "Apple takes customer satisfaction extremely seriously, but the law does not provide a remedy when, as here, technology simply does not work as the plaintiff subjectively believes it should," the Cupertino, California-based company said.
According to Reuters, users who switch from iOS to another platform no longer receive messages from their friends on their own phone number if those people used iMessage to communicate with them. Apple automatically sends iMessages instead of SMS messages even if a user has changed their phone, iMessage is not automatically disabled on a phone number when performing a terminal restore. To everyone's astonishment, Apple claimed that the technology behind iMessage works the way people imagine it, which was the plea it was trying to convince a judge to throw out.
Although Apple doesn't seem to have a very clear tactic to defend itself in the lawsuit, since a judge accepted the lawsuit, it remains to be seen how the American company will be penalized.
