Samsung Galaxy S8 has battery problems, more precisely the Plus model, but also the Galaxy Note 8, are affected at the moment, and the Samsung company spoke about them in a short press statement. We have known since last week that the Samsung Galaxy S8 Plus and Galaxy Note 8 do not charge if the battery is completely discharged, the problem being one of the batteries and not of the Android operating system.
Samsung Galaxy S8 Plus and Samsung Galaxy Note 8 that have charging problems were replaced without discussion by the Korean company, all customers being satisfied in the end. Unlike the problems with the Note 7 series from 2016, in the case of problems with the Samsung Galaxy S8 Plus and Galaxy Note 8, the company Samsung has a completely different approach, much more correct.
Faced with the complaints of Samsung Galaxy S8 Plus and Note 8 customers, which are not so few, those from Samsung stated that they are investigating the problem to discover the cause of the phones' refusal to charge. Moreover, the Koreans said that a small number of Samsung Galaxy S8 and Note 8 customers complained about this problem, but their claims always remain debatable.
Here's what Samsung says about Galaxy S8 and Note 8 problems
The Samsung Galaxy S8 Plus and Note 8 are important phones for Samsung, and since in 2016 it lied about the number of customers affected by Note 7 problems, the same thing could happen now. Samsung lost its credibility in 2016, so it is possible that the number of Samsung Galaxy S8 Plus and Note 8 customers affected by battery problems is higher than the Koreans say.
"Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further if we have more detailed information about the affected devices.”
Samsung Galaxy S8 Plus and Note 8 could be affected due to the safety measures imposed by Samsung for the manufacture of batteries by the subsidiary from which it buys these components. Paradoxically, all these problems with the Samsung Galaxy S8 Plus and Note 8 appear because of safety measures imposed after a phone from a previous series had problems, so it will be interesting to see how things will evolve.
Despite the fact that Samsung is no longer a company whose claims you can trust, the way it handles the problems of the Samsung Galaxy S8 Plus and Note 8 is commendable. Although Samsung Galaxy S8 Plus and Note 8 customers have problems charging their phones, the good part is that the faulty units are replaced and everything returns to normal without much discussion from the company.
