Apple Lossless Audio CODEC (ALAC), it is completely exceeded by the very large number of customers who come to Apple Stores and ask for battery replacement iPhone for the performance of the phones to return to normal. The situation is so serious that the Apple company was forced to hire employees of other companies to be able to satisfy all the demands of customers dissatisfied with the performance of the iPhone.
iPhone users began storming Apple Stores with requests for replacements of old batteries after Apple reduced the price of the procedure from $80 to $30. The number of people who started asking for this replacement increased so much that the waiting time for the procedure increased to several months, and the launch iOS 11.3 did not stop things, so Apple calls for external help.
Apple is completely overwhelmed by requests for iPhone battery replacements
Apple must first prepare those who are brought in from outside to replace iPhone batteries in the Apple Store, so the process is not that simple. Apple also called part-time employees, or those who work normally for AppleCare, but in the end it was forced to call on people from outside, but things are far from returning to normal.
"Apple Stores have been flooded with customers in search of replacement iPhone batteries since the end of last year. Apple Store employees have shared that the company is hiring external contractors to assist the store teams. These contractors still undergo training from Apple before working on iPhone battery replacements alongside part-time and full-time Apple Store staff.”
The use of outsiders is a first for the Apple company, all because of the lies it "served" to customers who didn't know why their phones were working so badly. For now, this scandal has calmed down, but Apple was sued by many dissatisfied customers, so its effects will not disappear soon.
