Samsung she starts to have very unhappy customers because of a problem that she is preparing to solve, but she won't be able to do it that soon because it's not really that simple to fix. For years, those from Samsung have been using both Qualcomm Snapdragon and Exynos chips in their mobile phones, but the former are clearly superior in all aspects, those from Apple being even above both, those from Huawei only above the latter.
Samsung produces the Exynos chips on its own in an attempt to show that it can make its own processors for phones, but compared to those from Qualcomm and Apple, they have poor performance. Not only the performances are the big problem, but also the energy consumption, the battery autonomy of premium Samsung phones with Exynos chips being demonstrated by some YouTubers to be inferior to those with chips from Qualcomm.
Samsung: Customers INSULT the Company with a Huge Dissatisfaction
Samsung it is aware of the problem, and from 2021 it intends to completely abandon these chips, but until then its customers have started a petition to demand the abandonment of these "inferior" components. More than 10.000 signatures have been collected to force Samsung to use only "high-performance" chips in its phones, all of their information coming from the press who have tested phones with both chip models up to this point.
“Outside the US, Samsung sells phones that use its own Exynos SoC chips instead of using Qualcomm's Snapdragon. Samsung also uses its own camera sensors, while in the US they use parts from Sony specialists. Based on experience and research from numerous online sources, we believe that Samsung parts are inferior to their US counterparts. Phones with Exynos SoCs perform slower, have shorter battery life, use inferior camera sensors and processing, overheat and accelerate faster, among other issues.”
Samsung, according to some rumors from possible sources inside the company, it would completely give up Exynos chips in 2021 because it would not be able to keep up with those from Qualcomm and Apple. This petition could speed up the process if it gathered more people to sign it, and in its short life it gathered quite a few signatures, and Samsung could pay more attention to it if their number increases significantly.
Samsung it is urged by customers to replace its image sensors with those of Sony, some customers believing that those would be better, but the reality is that the differences between them are small, and such a measure is somewhat unjustified.
