UBER today made a very important announcement for all customers around the world, the American company alerting all those who make trips through the application of the alternative transport platform in connection with a very big change. UBER has launched a new functionality for its customers that allows them to report problems they have during the rides they make, without the driver knowing what's going on, and before that ride ends.
UBER launches this feature more than a week after an incredible incident took place in the USA, a driver kidnapping two people while following another driver who hit him in traffic. The new function does not help much in situations like this, when the police still need to be alerted, but it allows UBER customers to report problems even while they are happening, before they forget, so that the company is notified about the problems of its drivers.
UBER: IMPORTANT announcement for ALL Customers worldwide
UBER the image above shows the new function that was launched for the phone application, it being one for security problems that are not urgent, but the complaint will reach an employee of the company. In this way, UBER allows customers to complain privately about drivers' problems, and not in reviews, where anyone can see the bigger or smaller problems that a certain driver has during the rides.
"By creating an additional reporting channel, we aim to encourage people to share feedback when it's convenient for them, which helps us better identify issues and guide our work in contributing to the development of safety solutions."
UBER started in 2019 to implement several settings aimed at increasing the safety of customers who make trips through the alternative transport platform, and this has exactly the same purpose. UBER is putting increasing emphasis on security features that are meant to keep people safe while making rides through the alternative transportation platform, and that's very good news for everyone right now.
UBER has only launched this feature in the US now, but will gradually roll it out to customers worldwide in the coming weeks, so we just have to be patient for it to reach us.
