Telekom announced a surprising premiere for customers all over Romania, something that of course does not exist with any other operator, and comes as great news for all those who use its services. More precisely, those from Telekom have made the decision to offer customers from all over Romania the opportunity to see in the MyAccount application when the technician they are waiting for will arrive to solve a technical problem.
Telekom implemented in the MyAccount application something that until now we only saw in food delivery applications, that is, the exact position on the map of the person who is going to come to solve our problems. Of course, in other countries this has been available for a long time, even with courier companies, but in Romania Telekom brings this for the first time for customers who have technical problems, they make a report through the application, or probably by phone, and wait for someone to come and solve them.
Telekom: Official Announcement, what is Unique in Romania for Customers
Telekom surprises in a positive way with this new functionality that it offers for its customers from all over Romania, and with its help you can know much more precisely if the technician is close to you, will arrive on time, or not. Of course, this functionality does not guarantee that there will be no delays in the technician's arrival, or even that he will not come sooner, but even so, the people from Telekom offer something that will more than likely reach other operators.
Telekom announced everything through a post published on the Facebook social network, and there you also have a series of explanations regarding what you should know about this new functionality. the idea behind its implementation is an extremely good one, and this is because at any time problems can arise in the case of programming of this kind, and Telekom is trying to bring more transparency in terms of solving customer problems.
Telekom knows very well how important it is for customers that their problems are solved in a timely manner, so if you need to solve some technical problems, now you find out more transparently what is happening.
