Telekom he is trying to apologize to Romanian customers for the network problems on March 5, and today he made an extremely interesting announcement that brings benefits to his customers. According to Telekom, all customers who were affected by the problems of its network on March 5 will have a discount on the bill for that day, if they have a subscription, or additional credit for the card, if they use these services daily.
Telekom offers discounts for invoices issued starting from March 11, both residential customers and business customers benefiting from the measure, whether they have subscriptions to mobile services or integrated fixed-mobile services. The discount is equivalent to that of a subscription day, and in the case of customers who have cards, credit will be given equivalent to the average daily consumption of a user, at the level of the customer base, so everyone will receive the same thing, whether they have consumption outsize.
Telekom offers lower bills and benefits for customers after network problems
Telekom offers the credit and discount on the bill automatically starting next week, so it will not be necessary to make a complaint to the customer relations services of the telecom operator. Moreover, starting from April 2nd, all customers of the basic subscription services will receive unlimited voice, SMS and data benefits at the national level, valid for 30 days, which can be activated at any time until the end of the year.
Telekom also offers for companies that have subscriptions from the Freedom offer, with unlimited benefits, a free SIM with 2 GB of internet traffic in the 4G network, which is also valid for a period of 30 days, but it must be picked up from stores. Practically, at Telekom, the German thinking of Deutsche Telekom is beginning to be felt, and customers receive good treatment when the operator has operational problems.
"Telecom Romania announce rinvoice education and offers additional benefits for customers săi
Telekom thanks its customers for their understanding and support and announces that it is offering them a discount on the bill and additional credit to the Card for the non-functioning of mobile services on March 5, as well as additional benefits, both for residential and business customers.
Thus, individual and company subscribers, customers of mobile services as well as those of fixed-mobile integrated offers, will receive a discount equivalent to one day's subscription on the first monthly invoice issued after March 11. Customers with prepaid services will receive additional credit equivalent to the average daily consumption (at the level of the customer base). It will be automatically loaded onto the card starting next week. Both the subscription discount and the additional credit will be offered to customers automatically, without the need for them to go through the procedural steps in the contract.
In addition, starting from April 2, all Telekom customers of subscription-based services will receive UNLIMITED national voice, SMS and data benefits for free, valid for 30 days, which they will be able to activate whenever they want, until the end of the year . Details on how to activate these benefits will be available on www.telekom.ro, starting on Monday, March 12.
For business customers who already enjoy the Freedom offer with unlimited benefits, Telekom offers a free SIM with 2 GB of 4G net traffic, active for a period of 30 days, which they can request in Telekom stores until the end of 2018 .
On March 5, due to technical malfunctions in the mobile network, Telekom mobile service customers encountered difficulties in making calls and mobile data traffic. The Telekom technical teams made every effort to solve these malfunctions in the shortest possible time, the services being restored to normal operating parameters the same evening. Telekom Romania apologizes for the inconvenience caused."
