Apple contacteaza utilizatorii nemultumiti din cauza achizitiilor accidentale facute prin in-app purchase-uri


  Dupa procese si critici nesfarsite in presa pentru modul in care isi trateaza utilizatorii ai caror copii au fost pacaliti pentru a achizitiona diverse bonusuri pentru aplicatii prin in-app purchase-uri, compania Apple reactioneaza in sfarsit. Printr-un email trimis clientilor ai caror copii au facut in-app purchase-uri accidentale in ultima vreme, compania Apple ii notifica pe acestia ca banii lor vor fi returnati daca vor face o cerere catre companie in urma primirii notificarii.

  Metoda de cererea a banilor implica utilizarea sistemului Report a Problem accesibil din lista de achizitii a propriului cont iTunes, Apple investigand problema si returnand banii. In trecut diversi parinti au realizat cu stupoare ca ai lor copii au facut achizitii de mii de dolari prin in-app purchase-uri fara sa realizeze si Apple a platit inclusiv amenzi pentru modul in care isi gestioneaza acest sistem, acum compania oferindu-se din nou sa returneze banii inainte de a fi actionata in judecata.

Dear iTunes account owner,

Apple is committed to providing parents and kids with a great experience on the App Store. We review all app content before allowing it on our store, provide a wide range of age-appropriate content, and include parental controls in iOS to make it easy for parents to restrict or disable access to content.

We’ve heard from some customers that it was too easy for their kids to make in-app purchases. As a result, we’ve improved controls for parents so they can better manage their children’s purchases, or restrict them entirely. Additionally, we are offering refunds in certain cases.

Please follow the steps to submit a refund request:

Find your in-app purchase records. Check your email for iTunes receipts or use a computer to sign in to your iTunes account and view your Purchase History.

Use this link to submit your refund quest to Apple.

Provide the requested information and enter “Refund for in-App Purchases made by a minor” in the Details section.

Apple will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 15, 2015.