Samsung Galaxy S9 it was launched in Europe exactly one month ago, and the problems that are reported by customers continue to appear, today's one being as important as the one affecting the screens. According to some customers who started to complain on the Samsung discussion forums in Europe, the Samsung Galaxy S9 has big problems with phone calls, the phones of the Korean company remaining silent, or automatically closing the calls.
The Samsung Galaxy S9 has this important new feature that is being investigated by Samsung at the moment, a moderator of the discussion forum in Poland confirming the fact that Samsung engineers know about its existence. Most of those who reported this problem of phone calls made on the Samsung Galaxy S9 claim that the sound of the calls is available about 20 seconds after the interlocutor actually answers the phone.
Samsung Galaxy S9 – the major problem of European customers
Samsung Galaxy S9 recently released an update designed to solve problems regarding the quality of phone calls, but it seems that this did not happen, and customers are still affected by them. Practically, some of the customers who bought the Samsung Galaxy S9 until this moment cannot use their phones to make phone calls, a very serious problem that leaves people without the main function of a mobile phone, some unsuccessfully replacing their phones even up to to 7 times.
"I have just been talking on a call and the speaker phone kept cutting out and then returning. I have the same issue. Call will drop silent and then come back about 20 seconds later. Reception is perfect. I went and got a new sim from 3 last week thinking mine was faulty or damaged. But it's still happening now. It's annoying repeating the same sentences, again and again."
The Samsung Galaxy S9 does not seem to have this problem only in Europe, customers in the US also seem to be affected, and since Samsung is investigating it, it is clear that the number of those who have reported it is high enough. The Samsung Galaxy S9 is not the first new mobile phone to have problems making phone calls, including Apple's iPhones being affected at one point or another by similar problems, they are usually solved very quickly, so it remains to be seen what Samsung will do.
