Saptamana trecuta v-am vorbit pentru prima oara despre eroarea 53 care blocheaza iPhone, ea aparand in situatiile in care reparatii neautorizate au fost facute asupra cititiroului de amprente Touch ID implementat in butonul Home al iPhone, problema afectand foarte multi oameni.
Desi Apple a autorizat reparatiile iPhone blocate cu eroarea 53 in Apple Store-urile sale, o casa de avocatura nu este chiar atat de multumita de schimbarea de atitudine a celor din Cupertino, asa ca a depus o cerere de chemare in judecata cerand despagubiri de 5 milioane de dolari pentru clientii sai.
Mai mult decat atat, casa de avocatura cere ca aceasta masura de securitate sa fie eliminata din iOS si ca Apple sa isi atentioneze in mod corect utilizatorii in legatura cu riscurile pe care actualizarile sistemului de operare iOS le au astfel incat ei sa le poata evita.
Avocatul care a depus actiunea impotriva Apple sustine ca strategia Apple de a proteja utilizatorii cu o masura de acest gen este ilogica, iar teoria sa este cat se poate de buna, insa ramane de vazut daca judecatorul care prezideaza cazul va fi de aceeasi parere cu el.
If security was the primary concern, then why did the phones work just fine, sometimes for several months, without the software update. Error 53 only rears its ugly head when downloading a newer version of Apple’s operating system.
Adevarul este ca Apple trebuie sa elimine aceasta masura de securitate din iOS 9 deoarece ea nu este normala si afecteaza capacitatea utilizatorilor de a isi repara propriile produse la costuri mai mici decat cele exagerate percepute de catre compania Apple.
Initierea programului prin care repara terminalele iPhone blocate cu eroarea 53, compania Apple a facut un prim pas spre a incerca sa inchida acest proces, insa ramane de vazut daca va reusi sa ajunga la o intelegere cu aceasta casa de avocatura.
SEATTLE, WA – Pfau Cochran Vertetis Amala PLLC (PCVA), a nationally respected trial law firm, filed a class-action lawsuit against Apple, Inc. in federal court today in response to Apple’s “Error 53” iPhone controversy.
Apple has been under fire for its policy of permanently disabling (a practice referred to as “bricking”) iPhone 6 and 6 Plus units that have had their fingerprint sensors damaged or had hardware replaced by third-party repair stores. The phones are bricked after users install a phone update. Once bricked the phone is essentially useless. “Error 53” refers to the message displayed to users who are no longer able to use their phones after installing the update.
“The first objective is to get all the affected iPhone customers re-outfitted with working phones, and without the overwhelming costs that thousands of people are facing right now with error 53 codes and bricked phones,” said Darrell Cochran, lead attorney for the class action lawsuit. “That will provide immediate relief to the consumers and, in the end, it will also help Apple,” Cochran said.
Apple representatives have claimed the policy of disabling phones was a security measure to protect users from having their personal data compromised. But PCVA attorney Cochran doesn’t buy into Apple’s security safeguard explanations.
“If security was the primary concern, then why did the phones work just fine, sometimes for several months, without the software update,” Cochran asked. “Error 53 only rears its ugly head when downloading a newer version of Apple’s operating system.”
Cochran said Apple’s failure to give a warning about the consequences of its update on phones, including the loss of all information in the phone, has consumers crying foul.
“No materials we’ve seen from Apple ever show a disclosure that your phone would self-destruct if you download new software onto a phone,” Cochran said. “If Apple wants to kill your phone under any set of circumstances and for any reason, it has to make it crystal clear to its customers before the damage is done.”
Compounding the problem, according to Cochran, is how disagreeable Apple’s reaction to the problem has been. “The error code 53 signals the death of the phone, and Apple’s response has been to say ‘you have no options; it’s not covered under warranty, and you have to buy a new phone.’”
If you’ve been a victim of Apple’s Error 53, contact the team of attorneys at PCVA to help hold Apple responsible for its wrongdoing.