Apple Lossless Audio CODEC (ALAC), is recognized for the fact that it promises to do everything in its power to satisfy its customers, and these marketing texts are transformed into reality by a recent completely unexpected initiative from Cupertino.
Complaints of a well-known artist about the fact that iTunes deleted 122 GB of music from the computer, much non-existent elsewhere, and the complaints of many other journalists on the planet regarding this problem, led Apple to send two engineers to the artist's house to investigate the problem.
On a Saturday, two Apple engineers visited the artist's home, installed a special version of iTunes on his computer, connected an external HDD and tried to reproduce the problem that caused the sudden deletion of his music when using Apple Music .
After various attempts and conferences with other Apple engineers, the two employees left the software and equipment overnight with the artist to see if the problem is reproduced, and the analysis of the logs will reveal what kind of bug generated the unexpected deletion of the music.
After lunch, we spent hours troubleshooting, but the problem eluded us. This time, the files remained, which was just one of many confusing elements of my whole saga. The problem wasn't cut-and-dry, therefore it has proven difficult to replicate. For example, one of the many confusing things about the initial file loss was that only bridge of my music files had disappeared. Most, but not all. To further muddle the issue, the missing—and remaining—files had little in common; some were WAV, others Mp3, others protected AAC files that I'd purchased when iTunes went through its 2003 through 2009 “controlling boyfriend” phase. Genre, size, and artist name varied greatly among the missing files, as did date added. There was no discernible pattern.
Neither on Saturday nor on Sunday could the problem that generated the deletion of the music be reproduced, neither by the man, nor by the Apple employees, and the analysis of the logs has little chance of revealing the real problem.
Despite this, Apple released iTunes 12.4 during Monday to solve this problem, the American company confirming through a representative that this update for its program should also solve the bug that suddenly deletes the music.
Even if no one knows under what conditions iTunes 12.4 solves the problem since it has not been reproduced by Apple, it is very important to remember here the dedication shown by the American company to solve this problem that affects many users from the whole world.
