WhatsApp is getting closer and closer to releasing a great feature to its users all over the world, and we're talking about something that can be extremely beneficial to a lot of people when it's officially available. More precisely, WhatsApp decided that it would be appropriate to start publicly testing the new change designed to give users the opportunity to send messages directly to the American company to ask for help with any kind of problems they might have.
WhatsApp started testing this change internally, bringing a special section within the application that allows the opening of support tickets that go directly to the employees of the American company. This change was only tested with WhatsApp employees until recently when the decision was made that the functionality will be offered officially including those who install the beta versions of the application, along with the major changes that are offered.
WhatsApp: The Measure Bringing a Very Important Change Closer
WhatsApp the interface that allows the request for help from the American company is presented above, each ticket having a separate conversation group where the company's employees come to talk to all the people who need help. Creating a conversation group to discuss the problem that people report on WhatsApp is most likely behind the idea that more employees can respond to the ticket without opening separate conversations with the one making the report.
WhatsApp is now changing to a large extent the way it treats support tickets for its platform, and this in the conditions where until now such a working method has not been emphasized so much. Well, here things are finally changing for the better, and this is very good news because people can have the chance to receive help faster, and in a better way, which can also lead to a shipment of solving problems.
WhatsApp will launch this change officially only when everything is 100% ready to be offered, so we have to be patient for the process to be completed, and any problems discovered to be solved.
