Un american, client al Sprint, a dorit sa isi schimbe intr-o zi terminalul stricat cu unul pe care il putea lua gratuit de la operator in baza unor puncte de fidelitate. Vizitand un magazin al operatorului a aflat ca iPhone 4 este terminalul pe care il poate lua gratuit, a acceptat acest lucru, insa vanzatorul a refuzat sa ii vanda terminalul. Acesta a spus ca iPhone 4 este un terminal foarte prost, are autonomie slaba, se crapa daca il sacapi jos, este mai mic decat vechiul terminal al clientului, iar acesta ar trebui sa nu il cumpere deoarece are degetele prea “grase” pentru dispozitiv.
Angajatul i-a recomandat in schimb sa achizitioneze un Samsung Galaxy S III, insa recomandarea sa a ramas fara ecou, clientul iesind probabil nervos din magazin. Desi in mod normal reprezentantii magazinelor ar trebui sa aiba limite in a impune o vanzare, la mijloc este cel mai probabil comisionul oferit pentru vanzarea terminalelor Samsung, acestea fiind mai mari decat in cazul terminalelor iPhone.
I went to my local Sprint store on 12/16 to upgrade my phone. My wife’s line had the upgrade, mine wasn’t until April, but since we were on the same bill, I could use hers since my phone was broken. I was approached by a rep who asked me what I was looking for, and I informed them that I was looking for the “cheapest, free-est phone” because I was broke, and really didn’t care about the phone I left with, so long as it worked.
The rep, [M], tells me that the iPhone 4 is free, so I said I’d take it. I was told to have a seat while the rep pulled up my information. The rep says “Are you sure you want the iPhone? It’s really a piece of shit.” I tell him yes, I’ve had iPhones in the past and I’ve done my homework about the possible phones I would be leaving with. Having been a Sprint customer for over 10 years, I feel I am pretty knowledgeable when it comes to what Sprint has to offer.
Apparently “yes” wasn’t good enough. He proceeded to tell me EVERY shortcoming this phone had: The battery life sucks, if I dropped it, I’d break it, it’s a little small compared to my last phone, etc. but the icing on the cake? “Your fingers are too fat for such a phone. You should get the Galaxy S III.”
Really? I replied “Okay [M], your nametag doesn’t say ‘Sprint Rep/Nutritionist’ so don’t tell me how I can’t use the phone because of my “fat” fingers.” Fed up with his attitude and tone of condescension, I walked out, no phone in hand. I’d rather have a broken phone than to have to put up with such a rude person.