Last week I told you that if you point the camera of the iPhone 5 terminal towards a strong light source, the Camera application will display a purple halo effect, this "problem" being encountered not only with this device but also with other iPhones or cameras. Because the iPhone is so popular, the problem reached everyone's "ears", and one person sent an email to Apple's support team and the answer received was predictable. Those there say that Apple knows about the existence of the problem, but the company recommends users not to direct the camera towards strong light sources to avoid this effect.
Dear Matt,
Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5's camera. If you wish to reach me regarding this case number *********, please contact me at 1-877-***-**** ext. *******. I currently work Thursday-Monday: 7:00am – 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is ***********@apple.com.
Sincerely,
Debby
AppleCare Support
Basically, Apple, in the characteristic style of Steve Jobs, tells us again that we don't know how to hold iPhones correctly and that we don't know how to take pictures, but the problem is that you don't have to point the camera at the sun or a light bulb to see this effect . It is enough to try to take a picture of a landscape and see that halo effect if the sun enters one side of the frame, and I think that in the following months many people will be annoyed by this.
