In recent years, all mobile phone operators attract their customers with offers of UNLIMITED INTERNET si UNLIMITED MINUTES for SUBSCRIPTIONS, but the reality is that all these offers have overdrive. The clients who contract them do not know what limits exist for them, because the operators do not specify these limits when concluding subscriptions for users, but in general it is about THOUSANDS OF MINUTES, and the internet is limited in terms of speed.
UNLIMITED INTERNET si UNLIMITED MINUTES – why they have limits
Probably tired of answering the constant complaints made by customers dissatisfied with the limited offers of mobile operators, ANCOM has published an explanation for the existence of limits in the case of subscriptions with UNLIMITED INTERNET si UNLIMITED MINUTES. Below you have explained everything and basically they exist with the idea of preventing abusive use and preventing fraud that customers can commit when using these subscriptions.
More details you can read in the explanation below.
"Unlimited" phone and internet offers may have usage restrictions
24.09.2014National Authority for Communications Administration and Regulation draws the attention of users who own or purchase telephone and internet services within offers presented as having "unlimited" benefits that telecom operators may impose limits on the use of minutes, SMS or data provided in the offers, exceeding them may lead to access restriction to the respective services or even to additional costs.It is good for users to be aware that telecom operators' offers advertised as having "unlimited" benefits often contain restrictions or conditions of use in order to prevent fraud or misuse of the voice or data services marketed by the providers. Operators are obliged to include information about possible applicable restrictions in contracts concluded with end users, both in the case of subscriptions and in the case of prepaid cards.For example, to reduce the risk of fraud, operators can restrict or interrupt access to the telephone service for users who exceed a monthly consumption considered reasonable, contractually detailed through certain thresholds (for example, monthly calls of more than 5.000 minutes). Also, operators can limit contractual benefits in situations where the monthly voice traffic outside the network is much higher than the voice traffic received outside the network, or they can reduce data transfer speeds after consuming a certain amount of traffic of data (eg 5 GB).In addition, to avoid abusive use, operators can specify in the contract that the services offered can only be used for the users' own needs and not for testing equipment, reselling the service to third parties or using automated systems for sending SMS in bulk, making calls or transferring data for the purpose of obtaining profit in a commercial activity.In situations where users do not comply with the contractual conditions, the providers can suspend or restrict the services offered, for example by blocking the initiation of calls until the end of the billing month (except for emergency calls), can unilaterally terminate the contracts in force or apply penalties or request compensation from customers.ANCOM advises users to carefully review the contractual conditions when purchasing telephone and internet services with unlimited benefits, in order to avoid such situations generated by ignorance of usage restrictions. If they find that the operator from whom they purchased these services did not inform them in writing about the possible restrictions applicable to unlimited benefits, they can notify ANCOM, here.
