Ben Farrell is one of those who helped the company Apple Lossless Audio CODEC (ALAC), to improve his customer relations service, he worked for 2 years in the American company, and this period seems to have been a real torment for the Australian who had a job right at the Apple headquarters in Cupertino. Bringing into discussion ideas presented by other people over time, Ben Farrel presents Apple as a company where middle-level managers are only interested in their own interests and advancing as much as possible, regardless of how many people suffer from the cause of their actions.
Farrel claims to work for Apple means to be available non-stop for big or small problems, the verbal abuse and stress that a person has to endure being exaggerated for the non-existent problems that the managers create. In this idea, Ben participated in meetings after meetings to prepare for other meetings with the management who in the end was not present at the discussions taking place there, but all those in the departments were forced to make preparations after preparations because in the end they to be in vain.
Sixteen hour days are filled with meetings after meetings followed by more meetings. While this is somewhat standard in most organizations, meetings at Apple wreaked of toxic agendas designed to deliberately trip people up, make fools of the less respected and call people out. Team spirit is non-existent as 'internal customers' attack individuals and push agendas that satisfy their morning egos.
Moreover, it seems that the existing problems in the company with various products or services were masked by department managers, who asked their subordinates to lie to their bosses by presenting completely false data, all without caring about the effects they have their lies on customers or employees. The even bigger problem is that when these abuses are reported, they are not treated seriously, the upper management's response being that subordinates must learn to work more effectively under stress instead of complaining about how are treated.
Sickness, family emergencies, and even weddings are given no respect at Apple. When I started my role I missed one business trip as my wife was pregnant, fell down the stairs and had to be hospitalized – this was listed as a 'performance issue' on my record and brought up during a one on one with management as a major 'miss' on my behalf.
Basically, here it is explained to us why Apple had so many problems with products and services launched recently, project managers hiding the defects in order to move forward, but in the end the company suffers the most, and together with it suffers the users.
