iPhone last night revealed the procedure by which the Apple company analyzes the opportunity to accept a phone under warranty to solve various problems. The document below was distributed by the Apple company in all its stores around the world, but also in the services of partners, and based on the indications provided there, the decision is made to accept, or not, an iPhone under warranty.
Apple employees, or those of partners, carefully analyze any iPhone brought in to be repaired based on the warranty offered by Apple, the rules being quite simple, but short. Any iPhone must be analyzed by the person who has to make the decision regarding the granting of the warranty, and Apple details 3 cases in which it is granted, these being for dust under the screen, the FaceTime camera mounted incorrectly, or a fine crack in the screen.
The iPhone is also covered by warranty for other problems, be they hardware or software, but those from Apple describe a few cases, many others being easier to recognize. Apple tells the employees, or the technicians of the partner services, to try to repair the iPhone brought by the customer before offering a replacement one, this solution can be many times simpler and with a shorter repair period.
Apple also describes some situations in which the iPhone does not benefit from repair under warranty, and here we are talking about problems generated by the user. From broken screens to bent cases, or various types of shocks to the case, Apple covers almost any kind of problem that iPhones brought to their own or third-party stores may have, with warranty repair requests
The iPhone is a phone that is recognized, in many cases, for its reliability, or in others for strange problems, or the ease with which some components break. Even in cases where some problems are not covered by Apple's iPhone warranty, there is a chance that the phone will be replaced, so the above rules, although they are strict, do not prevent sometimes satisfying a customer who has a phone with problems.
The documents we see above were updated by the Apple company at the beginning of March this year, so they contain quite accurate information. Those from Apple try to offer the best possible experience for granting the warranty for iPhone phones, but in many cases customers try to obtain repairs or replacements even though they cannot benefit from such a thing from Apple.
