In a completely characteristic manner, Apple continues its "autistic" strategy vis-à-vis customer problems, and continues to claim that the iPad Pro tablets delivered in doubt are perfectly normal. This time, Apple's senior vice president, Dan Riccio, sent an email to a customer upset that he received a bent tablet, saying that everything is calculated by Apple, and it's exactly as it should be.
iPad Pro meets all the quality and precision standards, with its design and shape, that Apple has established for the product, being even straighter than other models sold so far. What this quality and precision means for Apple is hard to say, but if in 2014 it didn't admit that the iPhone 6 Plus phones bend easily, why would it do it with the new iPad Pro 2018 tablets?
Apple INSISTS Factory-Bent iPad Pro Tablets Are 'Normal'
Apple cannot officially admit that its tablets have problems, and this is because it would have to replace a lot of units, and it should be ashamed. No, Apple will not admit that its tablets have problems and are delivered bent, instead it will continue to say that everything is exactly as it should be, and that the products are good.
Relative to the issue you referenced regarding the new iPad Pro, its unibody design meets or exceeds all of Apple's high quality standards of design and precision manufacturing. We've carefully engineered it and every part of the manufacturing process is precisely measured and controlled.
Our current specification for iPad Pro flatness is up to 400 microns which is even tighter than previous generations. This 400 micron variance is less than half a millimeter (or the width of fewer than four sheets of paper at most) and this level of flatness won't change during normal use over the lifetime of the product. Note, these slight variations do not affect the function of the device in any way. Again, thanks for reaching out and I hope the above explanation addresses your concerns.
Apple has a long history of denying the problems of its products, and blaming the customer, or saying that everything is ok, when obviously things are completely different. Those who bought iPad Pro 2018 tablets in doubt should expect nothing but ignorance from Apple, and unfortunately these things will not change soon.
