BANK Transilvania has a new last-minute announcement for all its customers from all over the country, one that you need to know about right now because it is coming to explain something that many people don't know. The people from BANCA Transilvania explain below what happens if a transaction is refused payment, or is cancelled, the procedure that is not normally known by the clients who use its services in Romania.
BANK Transilvania describes a situation in which the payment was erroneously doubled, or the customer bought a product and did not receive it from the merchant, that product does not correspond to the description, or the respective transaction was cancelled. From the very beginning, BANCA Transilvania says that the merchant should be contacted directly by the customer in order to reach a solution to the situation, so the first call should not be to the bank, according to them.
BANCA Transilvania: LAST TIME announcement, what you NEED to know
BANK Transilvania says that if the problem is solved directly with the merchant where the problem occurred, the money can be returned to the client more easily than if there is a refusal to pay from him. If the BANCA Transilvania client fails to reach a conclusion with the merchant where the problem occurred, then the only real solution for him is to call for the bank's help, by phone or by going to a branch.
BANK Transilvania says that if his employees receive a request to solve a problem regarding a payment refusal, he will most likely ask for supporting documents such as invoices, receipts, or anything similar. BANCA Transilvania also talks about the situation in which we observe unusual transactions in our accounts, in this situation it is necessary to contact the bank directly in order to solve the respective problem as quickly as possible under the best conditions.
BANK Transilvania he explains all these details directly on his website, where he has a blog where he talks in detail about problems of this kind, which arise for certain customer transactions.
