iPhone X it is a very expensive phone, and this generates the normal expectation that the materials used for its manufacture are of the best quality, and that they withstand long-term use. Well, the situation seems to be different, because more and more iPhone X users are starting to complain about the fact that the protective glass of the dual camera cracks easily, and the Apple company refuses to replace it under warranty, demanding large sums for repairs .
iPhone X seems to have this problem without the phone being dropped on a hard surface, or at least that's what the users who tried to repair their phones under warranty at Apple claim. Customers who use iPhone X claim that the problem is based on the cold, the sudden drop in temperature being the reason why the camera glass cracks, and the Apple company demands no less than 550 dollars to repair the affected units.
iPhone X: Customers Complain of an EMBARRASSING Problem
Other iPhone X users claim that the problem also occurred in countries where there are no temperatures lower than 0 degrees, and they all say that the problem occurred even though the phones were kept in protective cases all the time. The problem is that it is very difficult for a user to prove that the camera glass cracked on its own, without any impact with any other hard material, and this is because in most cases this is the source of the protective glass cracking.
"Bought the iPhone X right before Christmas, and found a crack on the rear camera glass last night. The phone has been used with cover all the time and no drop or accident. Went to the Apple Store this morning and was told to pay a whopping $549 to have it fixed. I read some people have this issue in cold climate, I live in Malaysia and weather is hot and humid around 32-36 Celsius daily.. and we don't have apple store in Malaysia here, so can't count on authorized centers, but refuse for repair."
The iPhone X has sapphire used for the glass that protects the main camera, and from experience I can tell you that dropping the phone on a hard surface in that area will cause it to crack. Unfortunately, the price requested by Apple to solve the problem involves almost completely replacing the phone, and this is because simply replacing the main camera is not simple, the phone has to be completely disassembled to replace the case, so Apple prefers to replace the entire device.
